Terms & Conditions

• In the following conditions, the "Cardholder" is defined as the bearer of the card. "The Customer" refers to the company, person, or persons who accept the cards to provide in the following conditions, the "Cardholder" is defined as the bearer of the card. "The Customer" refers to the company, person, or persons who accept the cards to provide fuel.
• The customer should request 24hfuel to issue fuel cards after submitting the application form and the required documents for the customer’s nominated vehicles. The customer must always ensure the secure handling of the card and its distribution to their drivers. The customer is also accountable for the confidentiality of each card’s PIN number.
• Liability: The customer is responsible for any misuse of the card and PIN code that violates the contract, unless the customer and authorized user have taken all reasonable precautions against such unauthorized use. Specifically, the customer will be considered not to have taken all reasonable precautions if the unauthorized use or misuse of the card was facilitated or enabled through actions contrary to the agreement.
• "The card was not stored with care"
• The Card was not sent back to 24hfuel in its entirety,
• The PIN code was either noted on the card or directly linked or stored with the card in another way.
• The theft or loss report was not promptly forwarded to 24hfuel upon discovery.
• The card was handed over to third-party subcontractors in an unauthorized manner.
• After the third party's authorization to use the card expires, no new PIN code can be requested. The customer is responsible for any misuse of the card by individuals to whom it has been entrusted.
• The Card will always remain the property of 24hfuel and can be returned upon request. It should not be given to any other party, except for the Customer's employees, without prior written consent from 24hfuel.
• The customer will receive invoices every week (Monday) at 24hfuel's absolute discretion. Fuel will typically be paid for through direct debit from the customer's account as indicated on the invoice.
• Card Application – The customer is responsible for ensuring that the information provided on the card application form is accurate. 24hfuel's decision to issue or refuse to issue cards is based on credit information obtained from a credit reference agency for insurance purposes.
• The cardholder must carefully guard the card against loss, theft, or damage and promptly report any of these incidents to 24hfuel. Failure to make that report makes the Customer liable for all unauthorized transactions.
• The entire outstanding balance on the customer's account must be paid in full to 24hfuel. The right to use the card will automatically terminate if the customer (a company) goes into liquidation, has a receiver or administrative receiver appointed, or has an administrator appointed. If the customer is an individual, the right to use the card will terminate if they become bankrupt, or in the event of their death, or if they enter into a formal or informal agreement with their creditors. This termination does not affect the customer's liability for any card use after termination or the rights of 24hfuel that have already accrued at the time of termination.
• 24hfuel reserves the right to cancel a card upon the Customer’s written request and may ask for the return of the relevant card. Additionally, 24hfuel may cancel a card at any time without notice, or refuse to issue a new card or replace any card. Termination does not affect the Customer’s liability for the use of 24hfuel prior to termination. The cardholder must take reasonable care and precautions to prevent the loss, theft, or damage of any card and must not share the Personal Identification Number of the card with anyone else.
• The customer must not sell any debts to another party or factor any debts to a third party without written consent from 24hfuel. Failure to comply will hold the directors of the customer personally responsible for any unpaid debts to 24hfuel.
• In case of a lost or stolen card, notify 24hfuel immediately. You are responsible for unauthorized transactions within 72 hours of the loss/theft. After this period, you won't be liable for subsequent transactions. Provide all information about the loss and assist in recovering the missing card.
• No claim by the customer or a cardholder against a supplier can be used as a set-off or counterclaim against 24hfuel.
• 24hfuel shall not be liable in any way if the card is not honored by a supplier, whether due to non-acceptance, non-delivery of fuel, or otherwise.
• The cards are only valid at specific gas stations. For more information, please contact 24hfuel.
• 24hfuel may, at its absolute discretion, establish a credit limit for the Customer. If the amount due exceeds, or is likely to exceed, this limit at 24hfuel’s absolute discretion, the Company reserves the right to suspend the account without further notice. It is the customer’s responsibility to notify the Company if an increased credit limit is needed.
• "The customer must promptly notify 24hfuel of any changes to the customer's address."
• If there are multiple parties making up the Customer, the term "Customer" will refer to all of these parties collectively, as well as to each individual party. Any obligations of the Customer will be considered as obligations that each party is jointly and individually responsible for.
• 24hfuel may change or add to these conditions at any time, and publishing any changes will serve as notice to cardholders.
• The customer should request 24hfuel to issue fuel cards after submitting the application form and the required documents for the customer’s nominated vehicles.
• The customer must always ensure the secure handling of the card and its distribution to their drivers. The customer is also accountable for the confidentiality of each card’s PIN number.
• Liability: The customer is responsible for any misuse of the card and PIN code that violates the contract, unless the customer and authorized user have taken all reasonable precautions against such unauthorized use. Specifically, the customer will be considered not to have taken all reasonable precautions if the unauthorized use or misuse of the card was facilitated or enabled through actions contrary to the agreement.
  • "The card was not stored with care."
  • The card was not returned to 24hfuel in its entirety
  • The PIN code was either noted on the card or directly linked or stored with the card in another way.
  • The theft or loss report was not promptly forwarded to 24hfuel upon discovery.
  • The card was handed over to third-party subcontractors in an unauthorized manner.
  • After the third party's authorization to use the card expires, no new PIN code can be requested. The customer is responsible for any misuse of the card by individuals to whom it has been entrusted.
• The Card will always remain the property of 24hfuel and can be returned upon request. It should not be given to any other party, except for the Customer's employees, without prior written consent from 24hfuel.
• The customer will receive invoices every week (Monday) at 24hfuel's absolute discretion. Fuel will typically be paid for through direct debit from the customer's account as indicated on the invoice.
• Card Application – The customer is responsible for ensuring that the information provided on the card application form is accurate. 24hfuel's decision to issue or refuse to issue cards is based on credit information obtained from a credit reference agency for insurance purposes.
• The cardholder must carefully guard the card against loss, theft, or damage and promptly report any of these incidents to 24hfuel. Failure to make that report makes the Customer liable for all unauthorized transactions.
• The entire outstanding balance on the customer's account must be paid in full to 24hfuel. The right to use the card will automatically terminate if the customer (a company) goes into liquidation, has a receiver or administrative receiver appointed, or has an administrator appointed. If the customer is an individual, the right to use the card will terminate if they become bankrupt, or in the event of their death, or if they enter into a formal or informal agreement with their creditors. This termination does not affect the customer's liability for any card use after termination or the rights of 24hfuel that have already accrued at the time of termination.
• 24hfuel reserves the right to cancel a card upon the Customer’s written request and may ask for the return of the relevant card. Additionally, 24hfuel may cancel a card at any time without notice, or refuse to issue a new card or replace any card. Termination does not affect the Customer’s liability for the use of 24hfuel prior to termination. The cardholder must take reasonable care and precautions to prevent the loss, theft, or damage of any card and must not share the Personal Identification Number of the card with anyone else.
• The customer must not sell any debts to another party or factor any debts to a third party without written consent from 24hfuel. Failure to comply will hold the directors of the customer personally responsible for any unpaid debts to 24hfuel
• In case of a lost or stolen card, notify 24hfuel immediately. You are responsible for unauthorized transactions within 72 hours of the loss/theft. After this period, you won't be liable for subsequent transactions. Provide all information about the loss and assist in recovering the missing card.
• No claim by the customer or a cardholder against a supplier can be used as a set-off or counterclaim against 24hfuel.
• 24hfuel shall not be liable in any way if the card is not honored by a supplier, whether due to non-acceptance, non-delivery of fuel, or otherwise.
• The cards are only valid at specific gas stations. For more information, please contact 24hfuel.
• 24hfuel may, at its absolute discretion, establish a credit limit for the Customer. If the amount due exceeds, or is likely to exceed, this limit at 24hfuel’s absolute discretion, the Company reserves the right to suspend the account without further notice. It is the customer’s responsibility to notify the Company if an increased credit limit is needed.
• "The customer must promptly notify 24hfuel of any changes to the customer's address."
• If there are multiple parties making up the Customer, the term "Customer" will refer to all of these parties collectively, as well as to each individual party. Any obligations of the Customer will be considered as obligations that each party is jointly and individually responsible for.
• 24hfuel may change or add to these conditions at any time, and publishing any changes will serve as notice to cardholders

For further information you are free to contact us at support@24hfuel.com